Guide

Troubleshooting

### Use the diagnostic tool

If the connector doesn't work correctly, you can use the diagnostic tool to make a first level diagnostic on the installation and configuraiton of the connector :

Launch spotfire and launch the diagnostic tool

Spotfire Diagnostic tool menu

If you have not already made the configuration needed, follow the installation topic 6).

Run the diagnostic by clicking on the "Run Check" button :

Spotfire Diagnostic tool

All configured diagnostics started to run :

Spotfire Diagnostic tool running

When all runs are done, you can see informations on each configuration state, if everything is green , no issues, if you have at least one warning or error, you have indication and recovery action you can do to solve the issue (or potential attention point) :

Spotfire Diagnostic tool results

You can also export the results in csv format to send it to support@discngine.com

Spotfire Diagnostic tool results

Export is done in temporary folder of your account in LDConnectorCheckExport.csv file :

Spotfire Diagnostic tool export

By clicking on "Open Export Folder", it will open the export folder location focused on the export file :

Spotfire Diagnostic tool export folder